Verizon Wireless recently announced that it will open its newest customer service center, a $33 million facility in Lincoln, Neb., in late 2007.
The company plans new construction of a 112,800 square-foot, state-of-the- art facility in the University of Nebraska Technology Park in Lincoln, with groundbreaking expected soon. Hiring for the approximately 800 customer service jobs is expected to begin early in 2007.
"This new facility is an important component of our commitment to provide the best customer service in the industry,” said Nancy Clark, president, Great Plains Region, Verizon Wireless.
The Lincoln call center is the company's first in the five-state Great Plains Region, which includes Minnesota, North Dakota, South Dakota, Nebraska and Iowa. The center will provide support for the region's customers as well as calls from the 15-state Midwest Area's customers for questions on billing, price plan changes, voice and data products and equipment.
Other call centers currently supporting the Midwest Area are located in Cranberry Woods, Pa.; Dublin, Ohio; Elgin, Ill.; Murfreesboro, Tenn.; St. Louis; and Southfield, Mich.
In addition to its investment in the new call center, Verizon Wireless continues to invest in its network and retail operations in Nebraska. A long- time provider of wireless service in the Omaha area, the company expanded its network and retail operations to Lincoln in January 2006.
For MORE NEWS BRIEFS, click here.
For a FREE SUBSCRIPTION to Expansion Management, click here.
Go to STATE SPOTLIGHTS to read more about other news and articles about this state.
Go to INDUSTRY SPOTLIGHTS to read more about other news and articles about this industry sector.
Go to INTERNATIONAL SPOTLIGHTS to read more about other news and articles about international expansions.
