Kraton Polymers LLC, leading global engineered polymer company, announced today the completion of its multi-functional customer service center with the opening of its new technical center located in the Waigaoqiao Free Trade Zone in Shanghai, China.
The technical center will serve customers in the Asia Pacific region by providing product testing, quality assurance, and customer service. Kraton’s new technical center also includes packaging capabilities. With Phase II completed, the company is able to provide an improved overall service level for customers using its products in the Asia Pacific region.
The new multi-functional customer service center is designed to include both distribution capabilities and technical product support for customers in the region. In February 2007, Kraton announced the opening of the distribution center, which includes storage, packaging, and limited finishing capability for Kraton D, Kraton G and IR products.
The distribution center is off to a fast start, reducing order lead times in Asia Pacific by as many as five weeks. Kraton will maintain its technical center in Tsukuba, Japan to provide technical service and support to the local Japanese market and to the rest of the region.
“We continue to demonstrate our commitment to the Asia Pacific region and with the completion of this new center we have taken a major step in building the necessary infrastructure to support our customers' growing needs,” said Michael Evans, Vice President – Asia Pacific. “The addition of this multi-functional customer service center is a significant milestone in Kraton’s overall Asia strategy to be the innovation leader in the region.”
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