Expansion Management - Helping Companies Evaluate Future Locations EMInfo.org





 
News Home   News Archive   Search News  

  Means the article is accessible only to our magazine subscribers.

Dell to Open First IT Support Center Outside U.S. in Malaysia

KUALA LUMPUR, Malaysia (March 1, 2007) — The facility would be operational by the end of the year, with an initial 600 staff handling 24-hour IT support and maintenance.

  [ 3/1/2007 ]  By: NEWS BRIEFS   Print This Article  Reprint/License This Article  E-mail This Article To A Friend  
  [ 0 Talkbacks / Add Talkback ]  Related Link...

Dell will site its first global IT support center outside of the United States at the center at Malaysia's high-tech hub of Cyberjaya,south of here. The company said the facility would be operational by the end of the year, with an initial 600 staff handling 24-hour IT support and maintenance.

The company will eventually hire 1,000 workers for the operations, said Kevin Rollins, CEO of Dell.

"The Cyberjaya facility not only shows our commitment to Asia and Malaysia but as we look at the global business ... it's going to help Dell's business conditions globally," he said.

Dell currently has 5,500 employees in Malaysia. The new IT center, which will provide internal support to Dell staff globally, is targeted to expand to about 1,000 employees during the next five years.

Its manufacturing plant in the northern city of Penang produces 9 million computers annually and Rollins said he hoped to act on its capacity to expand production.

"We have this capability to expand by another 30 percent to 40 percent at our manufacturing facility," he said.

Dell has been announcing expansion plans throughout Asia.

"We are growing in Asia,” Rollins said. “China is growing fast; we have announced a new factory in India, in Chennai."

Dell began operating in Malaysia in 1995 with a manufacturing and direct-sales business. It now produces desktops, workstations, notebooks, servers and storage products in Penang for customers in the Asia-Pacific region, as well as notebooks for the U.S. market.

In 2005, it accounted for 28 percent of Malaysia's electronic equipment exports and 7 percent of total national economic output.

For MORE NEWS BRIEFS, click here.

For a FREE SUBSCRIPTION to Expansion Management magazine, click here.

For MORE NEWS BRIEFS SORTED BY COUNTRY, click here.

For MORE NEWS BRIEFS SORTED BY STATE, click here.

For MORE NEWS BRIEFS SORTED BY INDUSTRY or FUNCTION, click here.

 

No talkbacks have been posted for this article.


 
More News From IW
IndustryWeek Special Reports

The Future of Manufacturing

NAM/IW Manufacturing Index

See the 50 Best U.S. Manufacturers

Search The IW US500

Search The IW1000