Gannett Co., Inc. (GCI), an international diversified news and information company, will establish a Center of Excellence in Louisville, Ky. The customer care center will create 240 new jobs, 217 of which are expected to be in Kentucky.

GCI intends to consolidate its existing 62 customer centers into three or four Centers of Excellence to handle customer calls, both inbound and outbound, for a variety of GCI publications. The Louisville operation, which will consist of a 14,732 square foot expansion to an existing customer care center, will be the company’s second such facility and will provide services for 33 Gannett-owned newspapers.

"Gannett is pleased to join with the State of Kentucky in this partnership," said Rob Althaus, vice president/circulation for Gannett.

Headquartered in McLean, Va., GCI has operations in 41 states, the District of Columbia, Guam, the United Kingdom, Canada, Belgium, Germany, Hong Kong and Singapore. The company is the largest U.S. newspaper group in terms of circulation, with 90 daily newspapers in the U.S. including USA Today, the nation’s largest-selling daily newspaper, and Louisville’s Courier-Journal. Its combined daily paid circulation is approximately 7.3 million.

The Kentucky Economic Development Finance Authority (KEDFA) preliminarily approved Gannett Co., Inc. for tax benefits up to $3.25 million under the Kentucky Jobs Development Act (KJDA), an incentive program designed to increase service- and technology-related employment in the state.

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