Fidelity Investments announced that the company proposes to open a Customer Contact Center in Jacksonville, Fla. Fidelity, one of the world’s largest providers of financial services, plans to have the new center operational by the end of this year to support customer service for its retail brokerage division, Fidelity Personal Investments, pending approval of both local and state incentives.

The new Customer Contact Center would ultimately employ 1,200 over the next four years with an average annual wage that well exceeds 115 percent of the state average wage and a package of excellent employee benefits.

The company has applied for the State of Florida’s Qualified Targeted Industry (QTI) Tax Refund, as well as a Recapture Enhanced Value (REV) grant and monies from the local Countywide Economic Development Fund to help offset some of the expenses associated with this expansion in Jacksonville

The company anticipates leasing space for the Customer Contact Center. A capital investment of approximately $27.25 million will be made to refurbish the leased space to accommodate the company’s short-term needs and allow for future expansion opportunities. Office furniture and equipment will be purchased and substantial investments in technology will be made to support the creation of 1,200 new jobs over four years.

“Our business has expanded significantly in recent years and continues to grow today,” said Steven P. Akin, president of Fidelity Personal Investments. “A new Customer Contact Center in Florida will enable us to continue to diversify our operations geographically, tap into a highly educated workforce to further enhance our high-quality customer service and benefit from the efforts of city and state officials to create an attractive economic environment for growing businesses like ours.”

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