Dell announced that the company is expanding its operations in India by setting up its fourth customer contact center here.

Dell has customer contact centers in the Indian cities of Bangalore, Hyderabad and Mohali that are part of a 30-site global customer contact network.

The contact center in Gurgaon is expected to add 700 to 1,000 positions to Dell’s India employment of 10,000. The company expects to be in a 250,000 square foot built-to-suit location by the end of the year.

Since establishing its first customer contact center in India at Bangalore in 2001, the company’s teams in India have pioneered processes and practices for technical support, call planning and staffing, and provide frontline support to Dell customers around the world, regardless of product, time or location, according to the company. India is the only country in Dell’s customer contact network that supports customers in all geographic regions.

“Our teams in India have integrated well with Dell’s global operations,” Kevin Rollins, CEO of Dell. “As we continue to attract new customers the world over, we have successfully expanded our global service network and our talented team in India has played a key role.”

Rollins also said the company plans to double the size of its India-based product development team during the next two years based on its success in supporting the company’s enterprise systems, a strategic product area for Dell.

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