NuComm International, Canada’s leader in outsourced contact center solutions, has chosen Lafayette, La., as the site of its 14th and largest ever customer contact center. The new site, scheduled to open for business in September 2006, is expected to create up to 1,000 new contact center jobs for area residents, signaling positive news for Louisiana’s economy.
“We’re excited to announce Lafayette as our second U.S. location, and the largest ever in the history of our company,” says NuComm CEO and Founder Réal Bergevin. “It’s a massive undertaking, but we are hoping to capitalize on Louisiana’s strong, skilled work force, the favorable U.S. dollar rate and the welcoming spirit of this excellent southern location to make our biggest facility potentially our very best.”
Largest NuComm International location set to open in Louisiana Canadian contact center leader’s second U.S. location will create up to 1,000 jobs within a year to boost Louisiana’s economy.
Employing more than 4,000 people in 13 contact centers around the world, NuComm’s centers provide technical and service support, customer care and billing, data management and customer self-service programs to its clients.
Earlier this year NuComm tested the Lafayette market with an exploratory job fair to gauge the skill level and interest of the work force. The results were significant, and company leaders began a dialogue with the Lafayette Economic Development Authority (LEDA) and the State of Louisiana to bring the center to Lafayette. The State, LEDA, and Lafayette Consolidated Government worked closely with the business and education communities to bring this team effort to fruition.
The majority of NuComm’s Lafayette employee base will be telephone representatives responsible for handling inbound technical support and customer care calls. Following an aggressive recruitment drive this month, the first wave of training will commence in early September for an anticipated launch later that month.
“Building will commence immediately to reconfigure the former Service Merchandise in the Northgate Mall to meet NuComm’s stringent technology and production seat requirements,” said Gregg Gothreaux, president and CEO of LEDA.. In total, NuComm will be investing $3.5 million in leasehold improvements, furniture, infrastructure and fixtures to bring the facility up to the company’s global state-of-the-art contact center standards.”
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