Qwest Communications International Inc. recently announced an expansion of the customer sales and service center in Sioux Falls, S.D. Qwest is starting renovations on the 9th floor of the downtown Sioux Falls location. The expansion calls for the hiring and training of approximately 120 new employees.

The sales and service center expansion is part of Qwest’s Spirit of Service initiative. The center will continue to handle calls from Qwest customers throughout the company’s 14-state local service region. In addition, employees in the center will continue to focus on delivering complete and personalized service to Qwest customers.

“Residents of Sioux Falls have embraced Qwest as a strong local employer and provider of valuable communications services,” said Larry Toll, Qwest president for South Dakota. “I am pleased to expand our presence in South Dakota with new jobs at our Sioux Falls facility.”

“I’m proud we’re expanding our work here,” said Amanda Lautwein, Qwest sales and service center associate. “I love working at Qwest because the co-workers are like family, and you feel like you're make a positive difference helping customers.”

The hiring process has begun, and new sales and service associates will go through a 12-week associate training program. Many of the positions will be represented by the Communications Workers of America, and all will include a benefits package.