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Netting the Right Site

The Internet cuts through reams of paperwork and layers of bureaucracy to provide data on the work force, real estate, incentives and business climates in all 50 states and around the globe.

  [ 11/1/1998 ]  By: Rachael Hedgcoth, Senior Writer   Print This Article  Reprint/License This Article  E-mail This Article To A Friend  
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We did about 80 percent of our search via the Internet," said Brian Russell, operations manager for RBR Armor, which recently opened up a new manufacturing facility in Hanover County, Va., just north of Richmond.

The company, which manufactures high-tech body armor, helmets and ancillary equipment, is a subsidiary of London-based RBR International, Ltd.

Russell is part of a growing legion of business executives who are using the Internet to help them find the best location for their next manufacturing facility.

RBR Armor, which recently opened a new facility in Hanover County, Va., conducted about 80 percent of its site search using data from the Internet.
"We found a whole range of information on the Internet," said Russell. "We spent most of our time assessing data on the Commerce Department sites, the Census Bureau, and Bureau of Labor Statistics sites."

Russell's search was fast and furious.

"We gathered data of six different cities on the East Coast," he said. "We got a lot of info on things from taxes to neighborhoods."

It's a classic example of how business is able to incorporate technology into its daily tasks.

In 30 years the Internet has gone from being the Department of De-fense's response to Sputnik to a virtual staple of everyday life. And while it once was grounded by only a handful of mainframes, it now transcends all of cyberspace.

It's also great news for relocating and expanding companies, chopping days and even weeks off of searches for business data on states and communities. Better still, anonymity for the company is preserved. You can conduct the initial part of your search in secret.

"We found a whole range of information on the Internet. We spent most of our time assessing data on the Commerce Department sites, the Census Bureau, and Bureau of Labor Statistics sites."

--Brian Russell, operations manager, RBR Armor

Although it's regarded by some to be an indispensable ally, others are still reluctant to open the door to the World Wide Web (www). However, if you have not done so already -- or are only a timid explorer -- the time has come to make the Web's acquaintance.

"Like the PC, the Internet is a tidal wave," says Microsoft's Bill Gates. "It will wash over the computer industry and many others, drowning those who don't learn to swim in its waves."

For those of you who are still dog paddling, consider this article a life jacket. You will soon be armed with enough information to help you embark confidently on your Internet search to find the information you need for your company's relocation or expansion project.

Here's one disclaimer: Although the Internet has made incredible advances in the last several years, it is still far from perfect.

Be aware that, unfortunately, not every site is going to be perfectly up-to-date. The most current and correct information is not always listed. Occasionally, you will even try to pull up a Web site that no longer exists.

But that's still better than waiting six weeks for a returned piece of mail.

The Internet improves on a daily basis. A single strand of optical fiber as thin as a human hair can transmit in a single second the equivalent of over 90,000 volumes of an encyclopedia, as noted in the recently released "The Emerging Digital Economy" report from the U.S. Department of Commerce.

This is good news for expanding companies. You have access to more information than you could ever have imagined, and all of it is literally a few keystrokes away.

According to the Commerce Department report, more than 100 million people around the world, most of whom had never heard of the Internet four years ago, now use it to research, send e-mail, request bids, and shop.

Traffic on the Internet has been doubling every 100 days, and as of December 1997, 1.5 million site addresses had been registered.

Before reading on, be sure to check the sidebar on page 34 to get a firm grip on Internet terminology.

Once you've done that, we'll show you how to get around the Net without losing your way -- or your patience.

In the beginning
A great place to start is Expansion Management Magazine's own site, which was recently redesigned and is tailored for expanding companies (www.expansionmanagement.com).

From the current issue to archived back issues, you can search for informative articles on the states and subjects of your choice.

A click on the Site Location Requestor icon will lead you to the state or country of your choice -- complete with names, addresses and phone numbers of key economic development contacts for that geographic area. Many of the entries are linked to the listed organizations' Web sites.

The site also allows readers to request free business expansion and relocation information from numerous areas around the globe.

Expansion Management's site leads you to numerous contacts, which, in turn, provide their own information.

For example, Virginia's site (www.yesva.com) is easy to navigate and links readers to communities throughout the state. From the first page, you can select a Fast Facts icon that leads you to information on population, land area, employment rates, transportation, and age distribution of residents.

The site also offers comprehensive information on the state's labor force and business climate.

An exceptional component of this site is its links to other Virginia economic development agencies and communities.

"The great thing about the Pennsylvania site is the wealth of information available there."

-- Cathilea Robinett, Government Technology

Links to the sites of Virginia's Region 2000, the Appomattox Basin Industrial Development Corp., and the Greater Richmond Partnership -- among others -- are as close as the click of your mouse.

The entire yesva.com site is a great starting point for anyone who is out to explore the state of Virginia. The site is well organized and user-friendly. The information is also up-to-date.

The Hampton, Va., site (www.hampton-development.com) also offers regional information on demographics and real estate. The "business advantages" section emphasizes labor statistics, including the fact that the region is home to a labor pool of military spouses, retirees and personnel exiting nearby military facilities.

The site also points out that the Virginia Peninsula is second only to California's Silicon Valley in per capita concentration of scientists and engineers.

"We want our Web site to be a tool that new and existing businesses can rely on for current and updated information," said Daniel Girouard, development manager of Hampton's Department of Economic Development. "Today, a lot of businesses want information instantaneously."

One way to check the currency of a site is to scroll through its list of online press releases (if available). Virginia's site has a detailed and comprehensive listing of releases that provide business news in the state.

Pennsylvania's site (http://www.state.pa.us) was selected as the best state Web site in 1998 by Government Technology magazine and State Technologies.

"The great thing about the Pennsylvania site is the wealth of information available there," said Cathilea Robinett, of Government Technology. "The Pennsylvania Homepage also was easy to navigate, and it uses advanced technology. ... Its links to local government are good, as well."

TIP: Always check for indications of how often a Web site is updated.
The Oklahoma City Chamber (www.okcchamber.com) is another site that is flooded with updated releases of announcements and expansions. Releases are grouped by year and include the company's name, service and number of employees. The list also gives the SIC code for each company.

Let the Web do the walking
The Greater Tucson Economic Council (www.futurewest.com) is another site loaded with regional information. The opening page offers a video overview of business expansion in Greater Tucson and southern Arizona.

The council's site offers data on operating costs, local taxes, utility rates, wastewater and workers' compensation insurance. It also details economic advantages of the region including tax incentives, job training, cost of living and health care.

The site provides a visual of the University of Arizona Science and Technology Park, along with information on the park's exact location, size, special amenities, and corporate and educational neighbors.

"Don't just use one search engine, use multiple search engines. Each search engine uses different methods of indexing sites. Plus, the site maker may not have submitted the site to one of the major search engines."

-- Tony Tibbitts, Studio Zero, Overland Park, Kan.

It also lists important phone numbers for many city offices including the finance department, economic development, permitting, environmental quality, offices of general business assistance as well as numbers for local utility companies.

The Greater Tucson site is not alone in this regard. Contact names, addresses and numbers of economic development specialists, utility contacts, and employment experts around the world are available online without picking up the phone or heading to the library.

No waiting lines online
Web sites open up many new avenues and give the word "convenient" new meaning. And anything that saves time in a business relocation or expansion is certainly worth a second look.

TIP: Rather than spending valuable time on the phone or consulting printed sources for contact names and numbers, check out the Internet.
Besides providing a friendly and fun overview of Las Vegas, the site at www.ci.las-vegas.nv.us/obd gives users an up-close look at many of the city's processes, such as those surrounding licenses, permits, bids and contracts.

Additionally, at the time of this magazine's printing, an interactive Web application was under construction that will eventually allow companies to apply for business licenses without leaving their computer.

This site's section entitled "Building" has links to other information on planning and zoning, codes and ordinances.

TIP: Be aware of -- and take advantage of -- interactive sites which allow you to forego unnecessary paperwork and travel time.
The city of Long Beach (www.ci.long-beach.ca.us) also hosts a site with online applications for building, electrical, mechanical and plumbing permits.

The site also has a business communications feature that lets local companies share concerns with the city.

Learn about incentives on your time frame
Incentives are always something to consider in a relocation or expansion. With the Internet, you can learn about them before you get to the formal meeting at City Hall.

In total anonymity, you can access a Web site and find out what incentives a state or community offers. Not every Web site lists incentive programs, but many do.

Iowa's (www.smart.state.ia.us) economic development site has an extensive listing of the state's financial assistance programs.

The list covers incentives ranging from enterprise zones to the Iowa New Jobs and Income Program to Tax Increment Financing.

TIP: Get a jump start on your site selection search by learning about community and state incentives online.
The site for the Tampa Bay Partnership (www.tampabay.org) is another site with an extensive listing of incentives. These include such programs as the Qualified Target Industry Tax Refund Program and the Innovation and Commercialization Program. Additional information about taxes and financing is also available.

Utilities power the Web
When searching for community information, don't leave out a key player: utilities.

Their sites are often a gold mine of demographic information, available service listings and community profiles. They often include a list of available sites in their service area.

Oklahoma Gas & Electric (www.oge.com) provides an extensive listing of available sites throughout the state. Just type in square footage requirements and wait for the list of sites. Once there, you can isolate a specific location and its parcel size, zoning, ceiling height and utility information.

"We want our Web site to be a tool that new and existing businesses can rely on for current and updated information. Today, a lot of businesses want information instantaneously."

-- Daniel Girouard, development manager, Hampton Va., Department of Economic Development

Kentucky Utility Companies also has an extensive list of available sites and buildings at www.site-selection.com/index.html. Its chart gives information such as property owner, acreage, local contacts, zoning information and proximity to rail service, airports, waterways and highways.

A listing of available sites in Texas, Arkansas, Louisiana and Mississippi can be found on Entergy's site (www.entergy.com). The site gives the user the option of selecting industrial sites, heavy industrial buildings, industrial buildings, office buildings, back office buildings, commercial buildings, warehouse buildings, and other types of facilities.

Some utility sites, such as Cinergy's Indiana site (www.cinergy.com.indiana.partners), will only allow access to a list of available sites after the reader has registered online (at no charge) and created a password to enter the site.

Photos of available locations are also fairly common on the Internet.

TIP: Be sure to examine utility Web sites. They often have great demographic information on communities in their service areas (which could include more than one state), extensive up-to-date site databases, and the human resources to help get your search off and running.
One community that does a great job of creating visuals is Coles County, Ill. (www.advant.com/colestgthr). Viewing the images on the screen presents a great opportunity to get an idea of exactly what sort of land and buildings are available. Standard infrastructure information is also listed for each site.

Around the world in an hour
As the Internet grows and its use increases, the world will continue to become a smaller place. That means companies considering an overseas expansion can hold off on getting that plane ticket. That can be done later.

First of all, search the Net.

At www.itp.torino.it you can zoom in on the region in and around Turin, Italy. The site is directed at executives considering the market. It also provides information on technology parks, production and logistics services, grants, and a list of the largest companies in the area.

The Offshore Group (www.offshoregroup.com) has a site explaining its manufacturing services for U.S. companies operating in Mexico. Maps of its Mexican operation sites, as well as contact names and numbers, are provided.

If your site search is taking you in the United Kingdom's direction, stop in at www.englishpartnerships.co.uk. This site focuses on the many available sites in the UK and presents a diverse selection of regions to choose from, along with photographs of each site.

TIP: Go global with your online search to learn about commerce, culture, governments and regulations.
You can select a specific region or click on the area of your choice on the UK map. Site searches can even be customized for population characteristics, as well as the distance from the nearest highway, seaport or airport.

If you'd like information on a site in the Americas, check out the site for the Interoceanic Region Authority in Panama (www.ari-panama.com). The site offers both English and Spanish versions of information on established businesses and current projects, how to invest in the Panama Canal areas, available properties, maps and answers to frequently asked questions.

Whether it's Panama, Peru or Portland, the Internet is an efficient way to get your feet wet in the site selection process. No phone calls, no voice mail, no post office. Just a mouse and a keyboard.

Now get clicking.

Cracking the Code of Webspeak

Before you rocket off into cyberspace, a little vocabulary is in order. For some expert explanations on Internet lingo, Expansion Management spoke with Tony Tibbitts of Studio Zero (www.zeedesign.com), an Overland Park, Kan., Web design company. The following is a list of 15 terms that he suggested Net users be familiar with:

WEB PAGE, WEB SITE, PAGE -- text and/or images that are created in HTML (see definition below) and viewed with a Web browser.

HTML-- (Hyper Text Markup Language) computer code language that tells your Web browser (see definition below) what images and text to display.

JAVA -- another computer language, developed by Sun Microsystems, used in conjunction with HTML to achieve certain special Web site features.

BROWSER -- a program used to read HTML code (Netscape Navigator and Microsoft Explorer are the most popular).

HYPERLINK/HOTLINK/LINK -- According to Tibbitts, this is one of the Web's most notable features because it creates the ability to instantaneously link different sites together with just the click of a mouse. Hyperlinks are created or "coded" in HTML. They are also used to load multimedia files such as movies and sound files.

DOMAIN OR URL -- Internet address that tells your Web browser where to look to find a Web page.

ISP -- (Internet Service Provider) Before you can connect to the Internet you must first establish an account with an Internet Service Provider (ISP). The best thing to do when choosing an ISP is to be sure it has a local access number so you won't have to dial long distance to connect.

ISDN -- (Integrated Services Digital Network) "It's sort of like a super phone line," explains Tibbitts. The ISDN is the line that provides the fastest commercially available link to the Internet.

BAND WIDTH -- term used to measure the amount of time it takes to load (or view) a Web page.

MULTIMEDIA -- the integration of video, sound and images on a computer screen.

COOKIE -- (magic cookie) When you need to pass some snippet of information to another system to cause a specific function, how do you do it? If you're on the Web, you use a cookie. The cookie is a text file saved in your browser's directory or folder and stored in RAM (see definition below) while your browser is running.

BOOKMARK -- A bookmark is considered by some to be the best feature of the Web. By "bookmarking" a Web site while you visit it, you can easily return to it at a later time with a simple click of a mouse.

DOWNLOAD -- To transfer files from one computer to another.

CD ROM -- (Compact Disc -- Read Only Memory) An optical storage technology that uses compact discs. CD-ROM technology was originally used for encyclopedias, dictionaries, and software libraries, but now is often used in multimedia applications. One CD-ROM can hold hundreds of times more data than a floppy disk.

MODEM -- (MOdulator, DEModulator) A device that you connect to your computer and to a phone line, that allows the computer to talk to other computers through the phone system. Basically, modems do for computers what telephones do for humans.

RAM -- (Random Access Memory) Memory used to run a computer system and software applications.

Where to Find the 50 States on the Web
STATEWEB SITE
Alabamahttp://alaweb.asc.edu/
Alaskahttp://www.state.ak.us/
Arizonahttp://www.state.az.us/ep/
commhome.shtml
Arkansashttp://www.aidc.state.ar.us/
Californiahttp://www.state.ca.us
Coloradohttp://www.state.co.us/
business_dir/businessmenu.html
Connecticuthttp://www.cerc.com/cerc/cercweb.nsf/frmHome
Delawarehttp://www.state.de.us/dedo/index.htm
Floridahttp://www.floridabusiness.com
Georgiahttp://www.state.ga.us/
Hawaiihttp://www.hawaii.gov/dbedt/
Idahohttp://www.idoc.state.id.us/
pages/businesspage.html
Illinoishttp://www.state.il.us/
Indianahttp://www.state.in.us/
Iowahttp://www.smart.state.ia.us/
Kansashttp://www.state.ks.us/
Kentuckyhttp://www.state.ky.us/
edc/cabmain.htm
Louisianahttp://www.lded.state.la.us/
Mainehttp://www.mdf.org/
Marylandhttp://www.mdbusiness.state.md.us/
Massachusettshttp://www.magnet.state.ma.us
/econ/index.htm
Michiganhttp://www.mjc.state.mi.us/
Minnesotahttp://www.dted.state.mn.us/
Mississippihttp://www.decd.state.ms.us/
ecd/Main.htm
Missourihttp://www.ecodev.state.mo.us/ded/
Montanahttp://www.mt.gov/
Nebraskahttp://www.ded.state.ne.us/
Nevadahttp://www.state.nv.us/businessop/
New Hampshirehttp://www.nh.com/ecodev/dred/
New Jerseyhttp://www.state.nj.us/
commerce/dcedhome.htm
New Mexicohttp://www.edd.state.nm.us/
New Yorkhttp://www.empire.state.ny.us/
North Carolinahttp://www.commerce.state.nc.us/
North Dakotahttp://www.growingnd.com/
Ohiohttp://www.odod.ohio.gov/
Oklahomahttp://www.odoc.state.ok.us/
Oregonhttp://www.state.or.us/economy.htm
Pennsylvaniahttp://www.state.pa.us/
Rhode Islandhttp://www.state.ri.us/
South Carolinahttp://www.state.sc.us/commerce/
South Dakotahttp://www.state.sd.us
Tennesseehttp://www.state.tn.us/ecd/
Texashttp://www.texas.gov/
Utahhttp://www.state.ut.us/
Vermonthttp://www.state.vt.us/dca/
Virginiahttp://www.yesva.com
Washingtonhttp://www.wa.gov/index_wa.htm
West Virginiahttp://wvweb.com/www/
wvedc/index.html
Wisconsinhttp://badger.state.wi.us/agencies/dod/
Wyominghttp://www.state.wy.us
Gearing Up for a Productive Search A search engine is another Internet term to get under your belt. The "engine" searches the Web for the data you request.

"Don't just use one search engine, use multiple search engines," advises Tony Tibbitts of Studio Zero, an Overland Park, Kan., Web design company. "Each search engine uses different methods of indexing sites. Plus, the site maker may not have submitted the site to one of the major search engines."

Tibbitts also says it's helpful to try searching using the Yahoo engine because of the unique way it categorizes information.

There are hundreds of search engines, but these are the addresses of the ones most frequently used:

State Resource Centers Zero in on Business Data

The Internet has plenty to offer companies in search of a new home, but it's only the beginning of the process.

When the search becomes more focused, expanding companies can gain specific and more detailed information from economic resource centers, which offer their own personal brand of information.

The information provided at these locations is usually highly visual, comprehensive and extremely detailed.

"We're trying to provide as much of our information as possible on the Web," said Roy Plott, director of the Georgia Resource Center. "However, we can give a much fuller presentation, in terms of visual quality, here at our center."

The Mississippi Resource Center's Web site, like many others, offers a general overview of the state's lifestyle, business climate, incentives and utilities. However, when prospects visit the center, they can expect to obtain much more focused information.

"We might get an RFP (request for proposal) that wants to know information such as, 'What percentage of our population is Asian and Hispanic, and how many of those people are unionized?'" said Aaron Akers, office manager of the Mississippi Resource Center. "We can get more specific on their questions."

Joe Imorde, who directs the Tennessee Economic Development Center, notes that although there is a mountain of information on the Internet, it is not in presentation form.

Three 40-inch video screens at the center assist in multimedia presentations to prospects.

"The presentation complements the basic information on the Internet," says Imorde, director of Corporate Affairs and Economic Development. "Prospects usually want to get their feet in the dirt."

CINERGY ECONOMIC DEV. NETWORK
1000 E. Main St., Plainfield, IN 46168
CONTACT
Mike Heaton or Scott Fulford, (317) 838-1642, fax (317) 838-1950
WEB ADDRESS
http://www.cinergy.com/indiana/partners
NUMBER OF EMPLOYEES/RESEARCHERS 16
RESOURCES AT THE CENTER
Three helicopters for site tours, personal interaction with local officials
ON THE WEB
Over 4,000 pages of information including extensive site/building database, general demographics, industry reports, international trade leads, quarterly export reports

ECONOMIC DEV. PARTNERSHIP OF ALABAMA
World Business Center, 500 Beacon Parkway West, Birmingham, AL 35209
CONTACT
Neal Wade, president and CEO; Billy Joe Camp, director, Business Development; Linda Swann, CED, director, Business Information; Steve Sewell, director, Marketing; Griffin Lassiter, assistant to president, (800) 252-5453, fax (205) 943-4703
WEB ADDRESS
http://www.edpa.org
NUMBER OF EMPLOYEES/RESEARCHERS 9
RESOURCES AT THE CENTER
Helicopter for site tours, presentation capabilities, data on CD-ROM, customized and relevant proposals
ON THE WEB
Demographics, site/building database, incentives

ENTERGY
Site Selection Center, 5353 Essen Lane, Suite 120, Baton Rouge, LA 70809
CONTACT
Ardyn Thriffiley, (800) 542-2668, fax (504) 763-5254
WEB ADDRESS
http://www.entergy.com
NUMBER OF EMPLOYEES/RESEARCHERS 12
RESOURCES AT THE CENTER
Access to OneSource and Dun & Bradstreet databases with contact information, financial reports, executive biographies, news articles, industry studies
ON THE WEB
Demographics, site/building database

GEORGIA RESOURCE CENTER
285 Peachtree Center Ave. N.E., Atlanta, GA 30303
CONTACT
Roy Plott, Director, (404) 506-3272, fax (404) 525-1021
WEB ADDRESS
http://www.georgiapower.com/grc
NUMBER OF EMPLOYEES/RESEARCHERS 10
RESOURCES AT THE CENTER
Comprehensive multimedia presentations and helicopter tours available.
ON THE WEB
Using an interactive map, browsers can search by community, building or site.

I-MEDIA
Iowa Department of Economic Development, 200 E. Grand Ave., Des Moines, IA 50309
CONTACT
Ken Adrian, Information Technology Manager , (515) 242-4789, fax (515) 242-4749
WEB ADDRESS
http://www.smart.state.ia.us
NUMBER OF EMPLOYEES/RESEARCHERS 6-7
RESOURCES AT THE CENTER
Multimedia presentations, detailed site/building information, in-depth economic development information, state-to-state comparisons
ON THE WEB
Demographics, basic information on sites/buildings

MISSISSIPPI RESOURCE CENTER
Landmark Center, Ste. 255, 175 E. Capitol St., Jackson, MS 39201
CONTACT
Don Moore, (601) 352-0506, fax (601) 352-8491
WEB ADDRESS
http://www.mrconline.org
NUMBER OF EMPLOYEES/RESEARCHERS 6
RESOURCES AT THE CENTER
Customized portfolios and video tapes
ON THE WEB
A general economic overview (quality of life, business climate, incentives, utilities)

NEBRASKA DEPT. OF ECON. DEV.
Box 94666, Lincoln, NE 68509
CONTACT
Dave Gilfillen, Acting Dir. of Business, (402) 471-3804, fax (402) 471-3778
WEB ADDRESS
http://www.ded.state.ne.us
NUMBER OF EMPLOYEES/RESEARCHERS 4
RESOURCES AT THE CENTER
Tailored approach to specific needs
ON THE WEB
Comprehensive demographics, building/sites statistics

OKLAHOMA GAS & ELECTRIC
Business Resource Center, P.O. Box 321, MC 206, Oklahoma City, OK 73101
CONTACT
Richard Clements, Economic Development Manager, (800) 627-3464, fax (405) 553-3838
WEB ADDRESS
http://www.oge.com/business
NUMBER OF EMPLOYEES/RESEARCHERS 4
RESOURCES AT THE CENTER
Access to system which performs city-to-city and state-to-state comparisons, site location studies, multimedia presentations; information on CD-ROM
ON THE WEB
Labor data, demographics, link to site/building search, incentives information

SOUTH CAROLINA DEPT. OF COMMERCE
P.O. Box 927, Columbia, SC 29201
CONTACT
Joe Roddey, Director of Marketing, (803) 737-0400, fax (803) 737-0418
WEB ADDRESS
http://www.state.sc.us/commerce
NUMBER OF EMPLOYEES/RESEARCHERS 12
RESOURCES AT THE CENTER
Multimedia presentation of buildings/sites on wall-sized screen
ON THE WEB
General demographic information, investment information Upcoming: Incentives calculator and geographic information system online

TENNESSEE ECONOMIC DEV. CENTER
BellSouth, 333 Commerce St., Nashville, TN 37201
CONTACT
Joe Imorde, (615) 214-3000, fax (615) 214-8849
WEB ADDRESS
http://www.tnedc.org
NUMBER OF EMPLOYEES/RESEARCHERS 5
Access to state staff and Nashville Chamber of Commerce researchers
RESOURCES AT THE CENTER
Multimedia presentations, CD ROM
ON THE WEB
General demographic information

UTILICORP UNITED
10700 E. 350 Hwy., Box 11739, Kansas City, MO 64138
CONTACT
Lisa Franklin, Dir. of Mktg., (816) 737-7919, fax (816) 737-7921
WEB ADDRESS
http://www.locationone.com
NUMBER OF EMPLOYEES/RESEARCHERS 11
RESOURCES AT THE CENTER
LocationOne Information System provides virtual tours of available sites and detailed economic reports.
ON THE WEB
Provides a basic introduction to the LocationOne system


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